We will make every effort to deliver orders and services in good time. Our quoted delivery times are approximate. Delivery can take place up to 30 days from the start of the contract (once payment is received). We cannot be held responsible for delays or errors made by third-party couriers or postal services. We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.
We use third-party courier services; we are not responsible for delays on the way. No refund will be processed until 28 days after the shipment if package is not received.
The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country.
Terms and conditions
The Order Process
You send us the name and details of the wallpaper you would like to order, along with the dimensions you would like it printed at and any extra requirements.
Upon sending your order to us, you will receive a proof image and a quote containing the total cost of goods and services via email or WhatsApp. We seek to send a response to all orders within 2-4 days of submission, excluding weekends and bank holidays.
Payment
We accept the following payment methods: Credit or Debit Card, wallets, net banking, and UPI
Right of Cancellation
We do not offer refunds on customised products
Any products or services with apparent defects caused by 3D-g & 3Dwallpaperr will be replaced.
Production and Delivery
We will make every effort to deliver orders and services in good time. Our quoted delivery times are approximate. Delivery can take place up to 30 days from the start of the contract (once payment is received). We cannot be held responsible for delays or errors made by third-party couriers or postal services. We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.
We use third-party courier services; we are not responsible for delays on the way. No refund will be processed until 28 days after the shipment if package is not received.
The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country.
Quality of Goods
The product should be inspected prior to installation. Any defects should be reported to 3D Flooring & 3D Wallpaper prior to installation; claims cannot be made after the product has been used or installed.
Please note we do not provide installation; we only supply wallpapers. However, if you require assistance, our customer support team will be happy to connect you to local installers (in select cities) who paste such wallpapers on paid basis. Hanging costs will not be refunded; therefore, please be sure to check the condition of your product before hanging or mounting. We are not responsible for impacts due to seepage on walls, use of chemicals on wallpaper, or any external damage.
Although we can provide contact information for such installers in major cities in India, please note that they are not affiliated with our team, and we are not responsible for any issues related to wall preparation or installation.
Minor variations in colour may occur between prints; we can only offer replacements when it is agreed that the variations are evidently noticeable.
Variations in color may occur between the on-screen proof and the physical product. We cannot be held responsible for discrepancies between monitor settings. Where colour matching is important, we recommend and offer a printed sample prior to purchase to ensure colours are acceptable. Claims for colour variations cannot be made unless a printed sample has been requested and approved.
Privacy Policy
When you sign up to our website, request a proof, or purchase a wall mural, we will securely store some personal data, such as name, phone number, email, and address, in order to deliver our service to you. We use this data for things like marketing, invoicing, and delivering products to you.
We never save your personal data longer than is necessary to complete the function mentioned above and will never share it with any third parties.
If you would like your details to be removed from our files, simply get in touch and let us know.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents, and remember where you are in the order process.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. By using our site, you agree that we may store and access cookies on your device.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Further information on deleting or controlling cookies is available at www.asian3dflooring.com
Return Policy
Our expert production team conducts rigorous quality checks on each and every strip of paper, and we will not let anything leave our headquarters if we are not 100% confident that it’s perfect for you.
If there is a problem with your wallpaper, simply contact our friendly team, and we will sort it out for you right away. To help us solve the problem quicker, we will ask you to send through some photos of your wallpaper to work out whether we need to send a courier to collect your wallpaper. Once we have established the problem, we will send a replacement wallpaper to you on next-day delivery. Please note that we will need to know about the problem within 2 days after delivery to offer a replacement mural.
Our wallpapers are made to measure’ and unique for each wall, therefore, no two are the same. For this reason, we are unable to accept returns of wallpapers due to a change of plan or after they are installed, as we cannot reuse them.
Please take care when installing the wallpapers or hiring someone to help with the installation, as we are unable to compensate installation fees from third parties or take responsibility for installation errors. The product must be checked for any potential errors before the hiring of any third party, as we cannot accept any cancellation fees in the event that the product is not fit to be installed. Please note that we can help you connect with local installers, but they aren't part of our scope of work or our team.
Refund Policy
We do not offer refunds on customised products (custom-sized murals, custom designs).
